Company

Impact Receives 2018 Ricoh Circle of Excellence Award and Prestige Certification


March 13, 2018

Impact is a proud recipient of the 2018 Ricoh Circle of Excellence Award. Only 30% of Ricoh dealers receive this award annually. We are proud to have received this distinction every year since 2013 (based on Impact’s acquisition of Illinois Paper & Copier Company, January 2017). This is evidence of our commitment to industry-leading customer service performed by certified technical experts.

What is this Award?

Ricoh Dealers receive the Circle of Excellence Award based on a number of criteria:

  • Technical expertise and quality of service
  • Model certification
  • Efficiency
  • Response time success rates
  • Overall customer satisfaction

A Prestige Certification for service is the highest designation within the Ricoh Circle of Excellence. Nationally, only 9% of Ricoh dealers have at least one service technician with a Prestige Certification. Impact has six nationally-ranked service technicians with a Prestige Certification.

Our Commitment to Serve Clients

  • We provide a guaranteed 24/7/4 response time to any service request.
  • Phone-based service requests have a guaranteed 30-minute response time.

Our commitment to service excellence is a driving factor in our 93% client retention rate.

The Impact Advantage

A Circle of Excellence Award signifies a quality business relationship with Ricoh that is unmatched by Impact competitors. This allows our clients to reap the benefits of this business relationship, including:

  • Exclusive promotions and discounts
  • Priority status
  • Immediate response to service inquiries

 


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