User Services and Support
When an end user encounters a problem, he or she will be able to contact our Support Desk through email, our toll free number or the installed desktop taskbar icon. An engineer at Impact’s Network Operations Center will respond to the inquiry within 30 minutes or less. The engineer will assist the user, or with the user’s permission (when necessary), the engineer will take remote control of the machine and resolve the problem directly from our Network Operation Center. In our experience, we have been able to resolve close to 93% of all user issues remotely. In the event that additional support is required beyond remote support, our team will immediately dispatch a certified engineer to provide on-site support.
Benefit: knowledgeable IT staff
Our team of multi-disciplined experts handle IT issues to complete satisfaction. When signing up with CompleteCare, clients have access to the knowledge and skillset typically only available to the enterprise business market.
- Local US-based helpdesk for end user support on covered technology
- Onsite technical support team
- Active Directory Administration and GPO Management
- Security administration
- Enterprise-level email filtering, Bagging and SmartHosting service
- Patrick Layton
- Vice President, Managed IT Services
Vice President, Managed IT Services
Patrick Layton has been in the Information Technology industry for the past 16 years. Patrick has been with Impact Networking since 2014 and is responsible for revamping a “Break-Fix, T&M” IT services division into a true Full Service IT consultancy. After developing a plan to implement Managed IT services, Patrick has created various company and client goals that he plans to achieve, one in which is currently being surpassed by over $500,000.